Frequently Asked Questions

FAQ

Self Pack to Store

How does your storage work?

For boxes and crates. We drop off free packing boxes, you pack them, we collect and store. 

For furniture contact us with what you have and we’ll give you a quote and arrange collection. Simple.

With Self Pack to Store, we provide packing materials, arrange collection, and store your items in our purpose-built facility. Every item is labelled, and you get a digital inventory—no need for hiring vans or unreliable movers.
Yes. We offer free boxes for storage over 8 weeks. You can also buy boxes from us at cost.
Yes. We offer free collection and drop-off for all storage over 8 weeks.
Each box is scanned during collection. You’ll receive a digital inventory via email, making it easy to retrieve items later.

Yes,  we can accept furniture and larger items. because furniture requires different handling than boxes and crates, please contact us directly for a custom quote.

Extremely secure. Your items are stored in double-walled pallet boxes (used for shipping), sealed, labelled, and digitally tracked in our system.

We currently cover all TN and BN postcodes. For areas outside this, please contact us directly.

Yes, we include complimentary insurance of £100 cover. 

We aim to return your items within 2 working days.

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TERMS AND CONDITIONS OF SELF-PACK STORAGE SERVICE

Est. 30+ Years | Single-Van Operation | Payment Required at Booking

1.⁠ ⁠Pricing & Payment
•⁠ ⁠Labour £60/hour (driver + van, min. 1 hour/£60).
•⁠ ⁠Mileage £1.90/mile (one-way, collection to delivery via shortest route).
•⁠ ⁠Second Man +£25/hour (optional, must be booked for full job duration).
•⁠ ⁠Payment: Full estimated total required to secure booking.
  - Card payments accepted online via booking system.

2.⁠ ⁠Booking Security
•⁠ ⁠Your date/time is guaranteed only upon full payment.
•⁠ ⁠We prioritize reliability: No admin delays, no follow-up calls – van confirmed upon payment.

3.⁠ ⁠Parking & Additional Charges
•⁠ ⁠Client covers all parking fees if no legal parking is directly available.
•⁠ ⁠£60/hour added for:
  - Distant parking walks
  - Dismantling furniture (beds/tables)
  - Client-caused delays

4.⁠ ⁠Cancellation Policy
•⁠ ⁠48 hours notice: Full refund.
•⁠ ⁠24–48 hours notice: 50% refund.
•⁠ ⁠<24 hours notice: No refund.
•⁠ ⁠Reliability promise*: If we cancel, 200% refund.

5.⁠ ⁠Client Responsibilities
•⁠ ⁠Provide accurate access details (stairs, parking, narrow doors).
•⁠ ⁠Label all boxes/furniture.
•⁠ ⁠Be ready at agreed start time – delays charged at £60/hour.

6.⁠ ⁠Quotes & Adjustments
•⁠ ⁠Online quotes show:
  > Labour (X hrs × £60) + Miles (Y × £1.90) + Second Man (Z hrs × £25)
•⁠ ⁠Final charge adjustments (e.g., extra time/parking) settled on moving day.

7.⁠ ⁠Liability & Insurance
•⁠ ⁠Goods insured in transit (excludes undeclared valuables over £500).
•⁠ ⁠Second man covered under our policy.

By paying upfront, client agrees to all terms above.