SELF PACK TO STORE – STORAGE SERVICE TERMS

Pack it. Store it. Sorted.

These terms apply to the Self Pack to Store collection and storage service.

IMPORTANT: This is a storage service with collection and return delivery. We do not provide house removals, man-and-van hire or general transport services.

1. OUR SERVICE

Self Pack to Store may:

• Supply packing boxes or storage crates where agreed.

• Collect belongings that the customer has packed and prepared.

• Transport the belongings to secure storage.

• Store and digitally record the collected items.

• Return some or all belongings when requested and arranged.

Collection and return delivery are provided only as part of our storage service.

2. QUOTES, PHOTOGRAPHS AND AI ESTIMATES

Photographic and AI-assisted estimates are indicative only. They are based on the belongings visible in the photographs supplied by the customer.

Items may be partly hidden, photographed more than once or absent from the photographs. Estimated cubic feet, crate quantities and box requirements are therefore not guaranteed.

The final stored volume and charges may be adjusted if the quantity or size of the belongings presented for collection differs materially from the information supplied.

Customer photographs may be used to prepare the estimate, plan the collection and help record the condition and quantity of belongings presented.

3. PACKING AND PREPARATION

Unless expressly agreed otherwise, the customer is responsible for:

• Packing belongings safely and securely.

• Using suitable boxes and protective materials.

• Sealing and clearly labelling every box or package.

• Emptying and preparing furniture where necessary.

• Declaring fragile, valuable or unusually heavy items before collection.

• Ensuring all belongings are ready at the agreed collection time.

We may decline to collect an item that is unsafe, inadequately packed, excessively heavy or likely to damage other belongings.

Loose cushions, bedding and soft furnishings should be placed in clean protective bags or suitable cartons.

4. BOXES AND PACKING MATERIALS

Any boxes or packing materials supplied, sold, loaned or included will be described in the customer’s booking or quotation.

Recommended box quantities are estimates. The customer remains responsible for deciding whether additional packing materials are required.

Any returnable crates or reusable equipment remain the property of Self Pack to Store and must not be disposed of, sold or deliberately damaged.

5. COLLECTION ACCESS

The customer must provide accurate information about:

• The collection address and postcode.

• Parking restrictions or permits.

• Stairs, lifts and long carrying distances.

• Narrow doors, restricted access or difficult approaches.

• Particularly heavy, fragile or awkward items.

Additional work or costs caused by materially inaccurate or missing access information will be discussed with the customer before any additional charge is applied wherever reasonably possible.

The customer is responsible for obtaining any necessary parking permission and for parking charges specifically agreed as part of the booking.

6. PRICES AND PAYMENT

The applicable storage, collection, box, insurance and return-delivery charges will be shown in the booking, quotation or written confirmation.

The £50 booking payment will be credited against collection, storage or return-delivery charges as stated in the booking confirmation.

Any remaining agreed balance must be paid by the date shown in the booking or invoice.

Promotions such as free collection, free boxes or discounted storage apply only where they are expressly stated in writing and may be subject to a minimum storage period.

We will not add undisclosed charges. If the service requested changes, any revised price will be explained and agreed before the additional service is provided.

7. STORAGE PERIOD AND RETURN OF BELONGINGS

Storage charges continue for as long as the belongings remain in storage.

The customer may request the return of some or all belongings using the contact details provided. Return delivery is subject to payment of outstanding charges and an available delivery appointment.

We normally ask customers to provide at least 48 hours’ notice when requesting access or return delivery, although longer may be required for larger consignments or busy periods.

A return or access charge may apply where stated in the customer’s booking, quotation or current price information.

8. ITEMS WE CANNOT STORE

Customers must not provide:

• Illegal, stolen or prohibited items.

• Explosives, firearms or ammunition.

• Flammable liquids, fuels, gas cylinders or hazardous chemicals.

• Perishable food, live plants or animals.

• Waste, contaminated items or anything likely to attract pests.

• Cash, jewellery, important original documents or irreplaceable valuables unless specifically accepted in writing.

The customer must tell us before collection if they are unsure whether an item can be stored.

9. CARE, INSURANCE AND CUSTOMER RIGHTS

We will provide the service with reasonable care and skill.

Any included or optional insurance or liability cover will be described separately in the booking confirmation or applicable insurance document. Customers should declare unusually valuable items before collection and retain evidence of value.

Nothing in these terms excludes or restricts the customer’s statutory rights or our responsibility where it would be unlawful to do so.

Customers should notify us promptly if they believe belongings have been lost or damaged so that the matter can be investigated.

10. CANCELLATION AND CHANGES

Customers can request cancellation or rescheduling by contacting Self Pack to Store.

Any cancellation charge will be fair and reflect services already supplied or reasonable costs actually incurred. We will explain any applicable charge before retaining it.

Nothing in these terms affects any statutory cancellation rights. Where the customer has a legal 14-day cancellation right for an online booking, they may ask us to begin the service during that period. If they later cancel after work has started at their express request, a proportionate charge may apply for services already provided.

11. DELAYS AND EVENTS OUTSIDE OUR CONTROL

We will make reasonable efforts to meet agreed dates and times. Collection or return times may occasionally be affected by traffic, severe weather, access restrictions, vehicle problems or other events outside reasonable control.

If a significant delay occurs, we will contact the customer and arrange a reasonable alternative.

12. CONTACT DETAILS

Self Pack to Store

Telephone: 07307 599653

Email: info@selfpacktostore.com

Website: selfpacktostore.com

By completing a booking, the customer confirms that the information supplied is accurate and that they have read and accepted these storage service terms.